Plan Your Visit
What really makes people hesitate about cross-border care is usually not the medicine itself, but the transport, the cost, the escort and the admission arrangements. This page sets out those four practical questions clearly, so you know what to expect before you set off.
01 · Getting Here
The hospital is at No. 1161 Xingang East Road, Haizhu District, Guangzhou (Pazhou), close to the metro. Journey times below are references under normal traffic; allow extra time at peak hours.
| Starting point | Recommended mode | Reference time | Notes |
|---|---|---|---|
| Guangzhou Baiyun International Airport | Airport express / taxi / booked pickup | About 50–70 min | A personal pickup can be booked; the driver meets you in the arrivals hall with a name board |
| Guangzhou South Station (high-speed rail) | Taxi / metro transfer | About 35–50 min | High-speed rail from Hong Kong West Kowloon reaches Guangzhou South in about 50 min |
| Pazhou Ferry Terminal (Hong Kong–Macau) | Taxi / ride-hailing | About 10–15 min | Direct ferry from Hong Kong China Ferry Terminal; the closest border crossing to the hospital |
| Guangzhou metro (near Wanshengwei) | Metro Line 4 / Line 8 | About 5–10 min walk / transfer | From the station, transfer to a taxi or book a hospital shuttle |
| Shenzhen / Zhuhai border crossings | Taxi / intercity rail | About 1.5–2.5 hours | Depart a day early or book a pickup recommended |
The International Patient Services Centre can arrange a driver to collect you at the airport, high-speed rail station or ferry terminal and take you to the hospital or hotel. Please provide flight / train details at least 48 hours before departure.
No. 1161 Xingang East Road, Haizhu District, Guangzhou (Pazhou). Located in the exhibition and business district, with ample hotels and dining nearby.
Check your travel document validity before departure; Hong Kong and Macau residents should bring their Home Return Permit or Exit-Entry Permit. For the visit itself, also bring identification and your insurance card.
02 · Insurance & Payment
The biggest worry in cross-border care is "finding out the cost only when you arrive". Our approach is to quote first and treat second, and to provide a complete set of claim documents.
Corporate clients: for company-arranged cross-border employee care, direct-billing and consolidated settlement can be discussed. Please have HR or the claims department contact us via the B2B window.
03 · Escort & Emergency Support
This is the service Hong Kong patients mention most often — not because the medicine is complex, but because someone who speaks your language is waiting for you in the same place.
The hospital hosts a Greater Bay Area Personal Emergency Assistance & Escort Services Centre, providing cross-border support to patients in the region. Arrangements during your visit include:
In an emergency: in a critical situation, call mainland China's emergency number 120 immediately, and also notify the International Patient Line +86 20 8307 0088 so we can step in and coordinate at once.
04 · Ward & Visiting
The following are general arrangements. Actual rules follow the ward type and the hospital's current management measures, which nursing staff will confirm with you on admission.
| Item | General arrangement |
|---|---|
| Visiting hours | Carried out per ward type and hospital rules; the nursing station will advise on admission |
| Accompanying visitors | No more than 2 per visit recommended, to protect patient rest and infection control |
| Overnight carer | Single or double rooms can accommodate a carer, with a carer bed provided |
| Child visitors | Young children are not advised in some wards; please confirm with the nursing station first |
| Visitor ID | Registration is required to enter the ward; please bring identification |
Valuables are best left with family, or kept in the ward safe. The hospital does not accept custody responsibility for personal property.
05 · Before You Fly
Confirm these seven items one by one and the journey will go much more smoothly.
Check your Home Return Permit / passport validity and keep copies.
Bring all past reports, imaging and medication list.
Confirm treatment dates, the quotation and the pickup arrangement.
Confirm your payment method and RMB limit / foreign transaction limit.
Confirm check-in dates, headcount and whether a carer room type is needed.
Save the International Patient Line and your case manager's contact.
Confirm whether your policy covers overseas treatment and the documents required.
Still Have Questions?
Transport, visa, accommodation, cost, escort — any one of these can be clarified first before you decide whether to travel. Enquiries are free of charge.